Data Deletion Instructions

Who Can Request Data Deletion?

Any customer, website visitor, or individual whose personal information has been collected by Sasora Travel may request the deletion of their personal data, subject to applicable legal and contractual obligations.

How to Request Data Deletion

Please send your request by email with the following information:

• Your full name
• Email address used when contacting or booking with us
• Phone number (if applicable)
• Your booking reference number (if available)
• A clear statement requesting the deletion of your personal data

Verification Process

To protect your privacy, we may request additional information to verify your identity before processing your request. This helps ensure that your personal data is not deleted at the request of an unauthorized person.

Processing Time

We aim to process verified data deletion requests within 30 days of receiving all necessary information. If additional time is required, we will inform you of the reason for the delay.

Data That May Be Retained

Certain information may need to be retained where required by law or for legitimate business purposes, including:

• Financial and tax records
• Completed booking records required for legal compliance
• Records necessary to resolve disputes or enforce agreements
• Information required by government authorities

Any retained information will only be kept for the period required by applicable laws and regulations.

What Happens After Deletion?

Once your request has been approved and processed:

• Your personal information will be removed from our active systems where applicable.
• You will no longer receive promotional communications from us.
• Your inquiry or customer profile may no longer be accessible.
• You may need to provide your information again if you book with us in the future.